Privacy Policy for vBooking.in

Welcome to vBooking.in ("we," "our," or "us"). We are an IRCTC-authorised partner specializing in Vande Bharat Express train ticket bookings via WhatsApp and our website. We are committed to protecting your privacy and handling your personal data with care and in accordance with applicable Indian laws. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

To provide our booking services, we may collect the following information when you contact us via WhatsApp, our website, or phone:

• Personal Details: Your name, phone number, and email address.
• Travel Information: Journey details (origin, destination, date), passenger names, age/berth preference, and PNR numbers.
• Transaction Details: Payment information (processed securely via UPI or other methods; we do not store full card/bank details).
• Communication Records: Copies of your correspondence with our customer support team.

2. How We Use Your Information

We use the collected information strictly for:

1. Processing and confirming your Vande Bharat train ticket bookings.
2. Sending e-tickets, booking confirmations, and PNR updates to your WhatsApp or email.
3. Providing 24*7 customer support and responding to your inquiries.
4. Processing payments and issuing invoices.
5. Improving our services and website functionality.

3. Sharing of Information

We respect your privacy. Your information is never sold. We only share it when necessary for our services:

• With Indian Railway Catering and Tourism Corporation (IRCTC) to book your train tickets as an authorised partner.
• With trusted payment gateways to complete your transaction securely.
• If required by law or governmental authorities.

4. Data Security

We implement reasonable security practices as required under Indian IT laws to protect your data from unauthorized access or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for future communications (you can opt-out of non-essential WhatsApp updates).
• Request deletion of your data, subject to our need to retain records for legal or business purposes.

6. Third-Party Links

Our website may list train routes with links to third-party sites (e.g., IRCTC). This Privacy Policy does not cover those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy regularly.

8. Contact Us

For any privacy-related questions, to access your data, or to file a grievance, please contact our Grievance Officer: